We are here to help
Questions about a fragrance, an order or delivery? Send us a message and we will get back to you within one working day.
Support hoursMonday to Saturday, 9am–6pm UK time
Reply timeWithin one working day
AddressArabic Perfumery
Tramway Offices, 901 Mellor Street
Rochdale, OL12 6AA, United Kingdom
Tramway Offices, 901 Mellor Street
Rochdale, OL12 6AA, United Kingdom
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Quick answers
Are your perfumes genuine?
Everything we sell is sourced through legitimate supply channels and arrives sealed in original manufacturer packaging. If you would like to check a bottle yourself, our guide explains how to spot fake Lattafa.
How much is delivery?
Delivery is free and tracked on every order, with no minimum spend. We currently deliver to UK mainland addresses only, and our delivery page lists the areas we do not cover.
How quickly will my order arrive?
We dispatch orders within 1–2 business days of payment, and delivery then usually takes 2–5 business days. Full details are on our delivery page.
What is your returns policy?
You can cancel within 14 days of receiving your order, as long as the fragrance is unopened with its hygiene seal intact. See our returns and refunds page for the steps and refund timings.
Do you deliver outside the UK?
Not at the moment. We currently deliver to UK mainland addresses only.
Can I try a scent before buying a full bottle?
Yes. Many fragrances are available as small samples in our Samples and minis collection, and our Find my perfume tool can suggest where to start.
Which payment methods can I use?
Secure checkout shows the payment methods available for your order. Payments are processed securely by our payment provider.