What is oud?
Oud, also called agarwood, is a dark, resinous wood used in perfumery. It smells deep, woody, smoky and slightly sweet, and it is a cornerstone of Arabian fragrance.
What is the difference between eau de parfum and extrait de parfum?
Extrait de parfum has the highest concentration of fragrance oil, so it is usually richer and longer lasting. Eau de parfum is lighter and is a popular everyday concentration.
How can I make my fragrance last longer?
Apply it to moisturised skin at pulse points such as the wrists and neck, avoid rubbing your wrists together, and store the bottle away from heat and sunlight.
How should I store my perfume?
Keep it in a cool, dark place with the cap on. Heat, light and humidity can change how a fragrance smells over time.
How do I choose a fragrance I have not smelled?
Start with a family you enjoy, such as oud, amber, floral or vanilla, then use our Find My Perfume tool to see matching fragrances.
Where is my order?
You can follow your order on our Track Order page using your order number and billing email.
What is your returns policy?
Our full returns and refunds policy is set out on the Returns and Refunds page.
How long does delivery take?
Delivery details and timings are set out on the Shipping and Delivery page.